Hybrid Customer Experience Specialist
Applied Systems
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Benefits offered by this job
Job summary
Applied Systems is seeking a Customer Support Technician to join their Customer Experience Team in Belfast. The role involves assisting customers by phone, internet chat and email with questions about our software, hardware, and related products.
It requires a detail-oriented, proactive approach with strong problem-solving and people skills. You will own tickets end-to-end, deliver high-quality support, and collaborate with teammates to build product expertise.
Qualifications
- 1-2 years of Customer Support experience (Technical Support a plus)
- Basic knowledge of IT infrastructure
- Strong customer service focus with experience communicating via telephone, email and chat
- Strong administration and organisational skills to ensure timely delivery of services
- Knowledge of MS Windows operating systems
Responsibilities
- Own support tickets end-to-end; primary customer contact
- Deliver fast, high-quality support across all interactions
- Manage and document multiple cases; keep customers informed
- Escalate issues when needed to drive quick resolution
- Collaborate with team and build product expertise; support updates
Skills
Job description
Applied Systems is seeking a Customer Support Technician to join their Customer Experience Team in Belfast. The role involves assisting customers by phone, internet chat and email with questions about our software, hardware, and related products.
It requires a detail-oriented, proactive approach with strong problem-solving and people skills. You will own tickets end-to-end, deliver high-quality support, and collaborate with teammates to build product expertise.
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