Hybrid Tech Support Specialist (Customer Experience)

Hyve Talent; West Parley; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

On-site parking

Pension (8%)

Hybrid after training

Growth opportunities

Job summary

Eskimo EPOS, a leader in POS software for retailers, seeks a Technical Support Specialist (Customer Experience) to deliver outstanding technical assistance and training to our valued customers. The role involves handling inbound queries, preparing hardware, and contributing to software testing, with a strong focus on data security and customer satisfaction.

You will work closely with the Support Manager, maintain the CRM, and stay up to date with Eskimo features.

Qualifications

• 3+ years of hands-on technical experience in a similar role.
• Strong customer-facing skills and relationship management.
• Active listening and effective multi-channel communication.
• Ability to diagnose issues and provide solutions.
• Willingness to train and support hardware setup.

Responsibilities

• Provide technical support for Eskimo EPOS software and hardware.
• Deliver telephone and onsite training as needed.
• Assist with software testing prior to releases.
• Set up new hardware for customers and resolve hardware issues.
• Maintain CRM/ticketing and collaborate with the Support Manager.
• Stay updated with latest Eskimo software features.

Skills

Technical experience

Social skills

Active listening

Communication skills

Adaptability

Problem solving

Organization

Attention to detail

Commercial awareness

Sales mindset

Administrative skills

Teamwork

Education

Technical qualification

Tools

MS Office

SQL Server Management Studio

Windows OS

Networking hardware

VPN

Driving licence

Job description

Eskimo EPOS, a leader in POS software for retailers, seeks a Technical Support Specialist (Customer Experience) to deliver outstanding technical assistance and training to our valued customers. The role involves handling inbound queries, preparing hardware, and contributing to software testing, with a strong focus on data security and customer satisfaction.

You will work closely with the Support Manager, maintain the CRM, and stay up to date with Eskimo features.