Customer Support Specialist — Hybrid, Global, French

Sensor Tower; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Company-paid Health Insurance

Wellness programs

Retirement savings accounts

Flexible Paid Time Off

Stipends for office/home setup

Job summary

Sensor Tower in London is seeking a Customer Support Specialist to join the front lines of our service, resolving inquiries with empathy and accuracy while collaborating with product, engineering, and operations to improve the platform.

You’ll provide expert support to customers and the internal sales team, troubleshoot issues, log bugs, guide users through updates, and report trends to the Team Director. The role offers a hybrid work model and exposure to global brands.

Qualifications

• Fluency in French (written and spoken)
• Experience working cross functionally with Product, Engineering, or Data teams
• Genuine interest in building and growing a career within customer support
• Strong attention to detail and ability to manage multiple tickets or issues at once
• Hands-on experience with platforms such as Zendesk, Mailgun, Kibana, and Salesforce
• Knowledge in assisting global users with API questions, data import/export execution, and platform integrations

Responsibilities

• Provide expert support to customers and the internal sales team by responding to queries in a timely and accurate manner
• Troubleshoot and resolve issues by gathering technical details, replicating problems, and using internal tools to identify root causes
• Collaborate with cross functional teams to elevate complex issues, log bugs, and clearly communicate technical solutions to users of varying technical backgrounds
• Provide high priority support and platform overviews on an ad hoc basis to a designated group of strategic accounts
• Act as a bridge between internal teams, sharing relevant customer feedback to improve the platform
• Identify gaps in resources based on common customer pain points
• Educate users on new updates, tools, and best practices to tailor to their use cases
• Report on key customer service metrics and identify noteworthy trends to the Team Director

Skills

French fluency

Cross-functional experience

Attention to detail

Customer support career interest

Tools

Zendesk

Mailgun

Kibana

Salesforce

Job description

Sensor Tower in London is seeking a Customer Support Specialist to join the front lines of our service, resolving inquiries with empathy and accuracy while collaborating with product, engineering, and operations to improve the platform.

You’ll provide expert support to customers and the internal sales team, troubleshoot issues, log bugs, guide users through updates, and report trends to the Team Director. The role offers a hybrid work model and exposure to global brands.