Customer Administrator (Hybrid)

Honeycomb Jobs Ltd; Belfast City District; Hybrid; GBP 18,000 - 26,000; Full time

Job summary

Honeycomb in Belfast is seeking a Customer Support Administrator to handle consumer-related queries and uphold the company’s reputation for conscientious, in-depth service. This is not a contact centre role; you will primarily communicate via email and build rapport with customers.

The ideal candidate comes from a customer-facing background with CRM software experience, strong IT skills including Microsoft Office, and a can-do attitude.

Qualifications

• The right person will come from a customer facing role and have experience using CRM software.
• You will possess fantastic IT skills, including advanced knowledge of Microsoft Office Suite packages.
• The right candidate will have a can-do attitude and enjoy a varied working day/week for a leading Northern Ireland company.

Responsibilities

• Uphold the company’s reputation for conscientious and in-depth service.
• Handle consumer-related queries via email; this is not a contact centre role and involves building rapport through email.

Skills

Customer facing

CRM software experience

IT skills

Office suite proficiency

Tools

CRM software

Microsoft Office

Job description

Honeycomb is pleased to be recruiting for a Customer Support Administrator for a prestigious, sales and marketing business based in Belfast . The organisation has experienced considerable growth in the market therefore requiring a professional Customer Support Admin. to come on board and assist with a range of consumer-related queries. The organisation is extremely secure within its sector and offers a productive, modern working environment.

The role of Customer Support Administrator is a crucial role within the business as you will be responsible for upholding the companies fantastic reputation for providing a conscientious and in depth service. This is not a contact centre role. This is the perfect opportunity for someone who prefers email contact and building rapport via email.

The right person for this role will come from a customer facing role and have experience using CRM software. You will possess fantastic IT skills, including advanced knowledge of Microsoft Office Suite packages. The right candidate will have a can-do attitude and enjoy a varied working day/week whilst working for one of Northern Ireland's best companies.

The package on offer includes a variety of employee benefits which can be discussed upon first interview. The hours of work are 9-5 and Monday-Friday. There is also agile working with 2 days working from home per week!

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

** Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding. **

Honeycomb - Supporting Excellence