Customer Support Specialist | Hybrid (Newcastle)

Partnerize; Newcastle upon Tyne; Hybrid; GBP 24,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Private Medical Insurance

Enhanced pension

Cycle to Work

Eye care vouchers

Wellness program

Parental leave

Parental days

Company events

Job summary

Partnerize in the United Kingdom is seeking a Customer Support specialist to ensure the best possible client experience. You will educate and guide customers on how to use our software, primarily serving the Partner cohort.

This is a hybrid role requiring weekly work from our Newcastle office; you’ll triage tickets, translate where needed, and help maintain BAU processes while supporting a collaborative team.

Qualifications

• Client or customer support experience.
• Teamwork, strong work ethic and enthusiasm to learn.
• Prioritisation and organisational skills.
• Interpersonal and soft skills.
• Computer literacy.
• Ability to communicate technical information to a non-technical audience.
• Bachelor's degree (Business, Marketing or Advertising preferred but not essential).

Responsibilities

• Provide customer support for Partnerize’s clients and partners.
• Triage inbound support tickets to relevant members of the team and/or elevate to other teams, adhering to applicable SLAs.
• Follow BAU processes within Customer Support's remit.
• Provide translations of support tickets where necessary.
• Perform basic tasks and processes.

Skills

Customer support

Teamwork

Prioritisation

Interpersonal skills

Education

Bachelor's degree (Business, Marketing or Advertising)

Job description

Partnerize in the United Kingdom is seeking a Customer Support specialist to ensure the best possible client experience. You will educate and guide customers on how to use our software, primarily serving the Partner cohort.

This is a hybrid role requiring weekly work from our Newcastle office; you’ll triage tickets, translate where needed, and help maintain BAU processes while supporting a collaborative team.