Hybrid Customer Experience Associate

Manpower UK; Maidenhead; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Manpower UK is recruiting four Customer Service Associates for its Maidenhead-based Customer Support Centre on a full-time basis.

You will handle customer enquiries, process orders accurately, and contribute to continuous improvement while delivering excellent service to internal and external customers. The role requires strong communication, attention to detail, and a customer-first mindset.

Qualifications

• Educated to A-Level standard or NVQ Level 3 (or equivalent).
• Proven experience in a customer service environment, ideally telephone based.
• Excellent verbal and written communication skills.
• Strong organisational and numerical skills with high attention to detail.
• Confident using CRM systems and IT tools; Salesforce experience is advantageous.
• Results-oriented with a proactive, problem-solving mindset.
• Ability to build strong relationships with customers, colleagues, suppliers, and stakeholders.
• Excellent interpersonal and teamwork skills.
• Comfortable working under pressure in a demanding environment.
• Strong decision-making skills and personal accountability.
• Knowledge of Excel and reporting tools is desirable.
• Experience with process improvement and continuous improvement initiatives is advantageous.

Responsibilities

• Manage customer enquiries through to effective and timely resolution.
• Process customer orders accurately, following established procedures and controls.
• Log all customer interactions in Salesforce CRM with a right-first-time approach.
• Build and maintain strong customer relationships while providing valuable feedback to internal stakeholders.
• Drive first-time resolution and support service excellence across all customer interactions.
• Support quality, accuracy, and performance monitoring within Customer Services.
• Assist senior team members with day-to-day operational activities.
• Support eCommerce channels and ongoing order automation initiatives.
• Participate in projects and continuous improvement initiatives aligned to departmental goals.
• Positively contribute to team development, operational efficiency, and customer satisfaction targets.
• Adhere to company policies, compliance standards, and health and safety requirements.

Skills

Customer service

Verbal and written communication

CRM systems

Attention to detail

Teamwork

Problem solving

Microsoft Excel

Education

A-Level or NVQ Level 3 or equivalent

Tools

Salesforce CRM

Job description

Manpower UK is recruiting four Customer Service Associates for its Maidenhead-based Customer Support Centre on a full-time basis.

You will handle customer enquiries, process orders accurately, and contribute to continuous improvement while delivering excellent service to internal and external customers. The role requires strong communication, attention to detail, and a customer-first mindset.