Customer Service Associate

CBC Recruitment Solutions; Greater London; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

CBC Recruitment Solutions in London is seeking a Customer Service Associate to join a growing asset finance team on a hybrid basis. You will deliver exceptional service, manage collections, and ensure regulatory compliance throughout the customer journey.

The role requires strong communication, a solutions‑oriented mindset, and a commitment to integrity and customer care. You will handle telephone enquiries, support in-life processes, update data, and contribute to service improvements while

Qualifications

• Strong communication skills.
• Solutions-oriented mindset.
• Commitment to integrity and customer care.

Responsibilities

• Handle all telephone enquiries from prospective and existing customers.
• Respond promptly to customer inquiries to ensure positive outcomes.
• Manage in-life processes such as settlement requests, reschedules, account queries, refunds and cash reconciliations.
• Liaise with internal departments to assist with in-life requests and customer queries.
• Maintain up-to-date customer data.
• Identify improvements to enhance service delivery.
• Ensure the service reflects company values.
• Handle complaints.

Skills

Customer service

Communication

Problem solving

Regulatory awareness

Job description

Customer Service Associate

London – hybrid

To £33,000 plus bonus and benefits

Our client is an asset finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.

The successful Customer Service Associate will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.

You will be responsible for;

• Handling all telephone enquiries from both prospective and existing customers.
• Responding to customers quickly and effectively, ensuring that every customer interaction has a positive outcome.
• Responsible for all in-life processes, such as settlement requests, reschedules, account queries, refunds and cash reconciliations
• Liaise with internal departments assisting with both in life requests & customer queries
• Maintain customer data to ensure it is up to date
• Identification of improvements and changes that will further enhance our customer service delivery.
• Ensuring the service we provide is representative of company values.
• Complaints handling.

This is an exciting opportunity to join a dynamic business during an exciting period of growth.