Customer Service Associate (4 Positions Available)

Manpower (United Kingdom); Thatcham; Híbrido; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Descripción de la vacante

Manpower (United Kingdom) is seeking a Customer Service Representative to join a fast-paced Customer Support Centre. You will handle enquiries, process orders, and log interactions in Salesforce to drive first-time resolutions and customer satisfaction.

This role emphasizes accuracy, relationship-building, and continuous improvement within a collaborative team. The position offers hybrid working with on-site days and a strong focus on quality service.

Formación

• Educated to A-Level or NVQ Level 3 (or equivalent).
• Proven customer service experience, ideally telephone based.
• Excellent verbal and written communication skills.
• Strong organizational and numerical skills with high attention to detail.
• Confident using CRM systems; Salesforce experience is advantageous.
• Results-driven with a proactive, problem-solving mindset.
• Ability to build strong relationships with customers and stakeholders.

Responsabilidades

• Manage customer enquiries through to effective and timely resolution.
• Process customer orders accurately, following established procedures and controls.
• Log all customer interactions in Salesforce CRM with a right-first-time approach.
• Build and maintain strong customer relationships while providing valuable feedback to internal stakeholders.
• Drive first-time resolution and support service excellence across all customer interactions.
• Support quality, accuracy, and performance monitoring within Customer Services.
• Assist senior team members with day-to-day operational activities.
• Support eCommerce channels and ongoing order automation initiatives.
• Participate in projects and continuous improvement initiatives aligned to departmental goals.
• Positively contribute to team development, operational efficiency, and customer satisfaction targets.
• Adhere to company policies, compliance standards, and health & safety requirements.

Conocimientos

Customer service

Telephone-based

CRM (Salesforce)

Excel

Attention to detail

Verbal and written communication

Relationship building

Team collaboration

Educación

A-Level / NVQ Level 3 or equivalent

Herramientas

Salesforce

Descripción del empleo

Job Description Manpower is recruiting a Customer Service Representative to join a Customer Support Centre team. This is an excellent opportunity to become part of a high-performing, professional customer service function supporting a broad portfolio of innovative products and services. You will play a key role in delivering exceptional service to both internal and external customers, contributing directly to operational excellence and customer satisfaction. The successful candidate will demonstrate a strong customer-first mindset, accuracy in execution, and a commitment to continuous improvement in a fast-paced environment.

Important Key Responsibilities

• Manage customer enquiries through to effective and timely resolution.
• Process customer orders accurately, following established procedures and controls.
• Log all customer interactions in Salesforce CRM with a right-first-time approach.
• Build and maintain strong customer relationships while providing valuable feedback to internal stakeholders.
• Drive first-time resolution and support service excellence across all customer interactions.
• Support quality, accuracy, and performance monitoring within Customer Services.
• Assist senior team members with day-to-day operational activities.
• Support eCommerce channels and ongoing order automation initiatives.
• Participate in projects and continuous improvement initiatives aligned to departmental goals.
• Positively contribute to team development, operational efficiency, and customer satisfaction targets.
• Adhere to company policies, compliance standards, and health & safety requirements.

About You

You will be a motivated, customer-focused professional who thrives in a structured, performance-driven environment. You'll take ownership of your work, demonstrate initiative, and consistently deliver a high standard of service while building strong working relationships across the business.

Essential Skills & Experience

• Educated to A-Level standard or NVQ Level 3 (or equivalent).
• Proven experience in a customer service environment, ideally telephone based.
• Excellent verbal and written communication skills.
• Strong organisational and numerical skills with high attention to detail.
• Confident using CRM systems and IT tools; Salesforce experience is advantageous.
• Results-oriented with a proactive, problem-solving mindset.
• Ability to build strong relationships with customers, colleagues, suppliers, and stakeholders.
• Excellent interpersonal and teamwork skills.
• Comfortable working under pressure in a demanding environment.
• Strong decision‑making skills and personal accountability.
• Knowledge of Excel and reporting tools is desirable.
• Experience with process improvement and continuous improvement initiatives is advantageous.

Why Join Us?

You'll join an organisation committed to delivering excellent customer experiences and continuous improvement. You'll be part of a collaborative and supportive team, gaining valuable experience while supporting a business focused on quality, innovation, and operational excellence. This role offers opportunities to develop your customer service expertise, contribute to meaningful work, and build experience within a professional and customer-focused environment.

Additional Information

Hybrid working model with a minimum of 3 days per week on site.

Appointment to this role is subject to a satisfactory Basic DBS check.

This position does not offer visa sponsorship.

Applicants must already have the permanent legal right to live and work in the United Kingdom at the time of application and throughout the duration of employment.