Hybrid Customer Support Associate – First-Time Resolution

Manpower (United Kingdom); Thatcham; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Manpower (United Kingdom) is seeking a Customer Service Representative to join a fast-paced Customer Support Centre. You will handle enquiries, process orders, and log interactions in Salesforce to drive first-time resolutions and customer satisfaction.

This role emphasizes accuracy, relationship-building, and continuous improvement within a collaborative team. The position offers hybrid working with on-site days and a strong focus on quality service.

Qualifications

• Educated to A-Level or NVQ Level 3 (or equivalent).
• Proven customer service experience, ideally telephone based.
• Excellent verbal and written communication skills.
• Strong organizational and numerical skills with high attention to detail.
• Confident using CRM systems; Salesforce experience is advantageous.
• Results-driven with a proactive, problem-solving mindset.
• Ability to build strong relationships with customers and stakeholders.

Responsibilities

• Manage customer enquiries through to effective and timely resolution.
• Process customer orders accurately, following established procedures and controls.
• Log all customer interactions in Salesforce CRM with a right-first-time approach.
• Build and maintain strong customer relationships while providing valuable feedback to internal stakeholders.
• Drive first-time resolution and support service excellence across all customer interactions.
• Support quality, accuracy, and performance monitoring within Customer Services.
• Assist senior team members with day-to-day operational activities.
• Support eCommerce channels and ongoing order automation initiatives.
• Participate in projects and continuous improvement initiatives aligned to departmental goals.
• Positively contribute to team development, operational efficiency, and customer satisfaction targets.
• Adhere to company policies, compliance standards, and health & safety requirements.

Skills

Customer service

Telephone-based

CRM (Salesforce)

Excel

Attention to detail

Verbal and written communication

Relationship building

Team collaboration

Education

A-Level / NVQ Level 3 or equivalent

Tools

Salesforce

Job description

Manpower (United Kingdom) is seeking a Customer Service Representative to join a fast-paced Customer Support Centre. You will handle enquiries, process orders, and log interactions in Salesforce to drive first-time resolutions and customer satisfaction.

This role emphasizes accuracy, relationship-building, and continuous improvement within a collaborative team. The position offers hybrid working with on-site days and a strong focus on quality service.