Advanced Customer Services Associate - Hybrid Role

Pearson; Manchester; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Pension plan

Private medical & dental

Digital GP & wellbeing support

Cycle to work

Volunteer days

Retail & leisure discounts

Hybrid working model

Job summary

Pearson in Manchester is seeking enthusiastic individuals for an Advanced Associate, Customer Services role. You will be the first point of contact for schools, colleges, and learners, assisting with registrations, certifications, and complex issue resolution.

Join a fast-paced team, supporting learners across phone, email, and live chat. This role offers hybrid working, development opportunities, and a comprehensive benefits package.

Qualifications

• Customer service experience or transferable customer-facing skills.
• Strong written and verbal communication skills.
• Able to work independently and as part of a team.
• Comfort with using multiple digital platforms and systems.
• Maintains professionalism under pressure.
• Eager to learn and adapt to changes.

Responsibilities

• Deliver outstanding customer service via phone, email, and live chat.
• Assist customers with qualification administration and certification queries.
• Resolve complex issues with empathy and accuracy.
• Collaborate with internal teams across Pearson.
• Build strong relationships with schools, colleges and centres.
• Stay updated on changes across the education sector.
• Represent Pearson at events once established in role.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Multisystem tools

Adaptability

Learning mindset

Tools

CRM systems

Live chat software

Email tools

Job description

Pearson in Manchester is seeking enthusiastic individuals for an Advanced Associate, Customer Services role. You will be the first point of contact for schools, colleges, and learners, assisting with registrations, certifications, and complex issue resolution.

Join a fast-paced team, supporting learners across phone, email, and live chat. This role offers hybrid working, development opportunities, and a comprehensive benefits package.