Hybrid Customer Care Specialist (12‑Month FTC)

MiniMed Group; Watford; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Flexible work environment

Training and growth opportunities

Job summary

MiniMed is hiring a Customer Service Representative for the Watford office on a 12-month fixed-term contract with hybrid work. You will support the order-to-delivery process, assist the Center of Excellence and field sales teams, and manage customer inquiries via calls and emails, ensuring timely resolution and data accuracy.

The role emphasizes strong communication, ERP SAP proficiency, CRM Salesforce experience, and a proactive, process-driven approach, with English fluency and a willingness

Qualifications

• Experience with ERP systems (SAP) and CRM Salesforce.

Responsibilities

• Provide daily support in order-to-delivery processes.
• Offer professional support to Center of Excellence and field sales teams.
• Handle incoming calls and emails, prioritise urgent inquiries and orders.
• Contribute to process improvement and standardization of internal/external processes.
• Document client or patient details in internal systems.

Skills

ERP SAP

CRM Salesforce

Strong communication

Structured work style

Process improvement

Fluent English

Additional language

Job description

MiniMed is hiring a Customer Service Representative for the Watford office on a 12-month fixed-term contract with hybrid work. You will support the order-to-delivery process, assist the Center of Excellence and field sales teams, and manage customer inquiries via calls and emails, ensuring timely resolution and data accuracy.

The role emphasizes strong communication, ERP SAP proficiency, CRM Salesforce experience, and a proactive, process-driven approach, with English fluency and a willingness