Customer Service Representative

USA-MiniMed Distribution Corp. 1018; Watford; Hybride; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health insurance

Flexible work environment

Training and growth opportunities

Résumé du poste

MiniMed in Watford is seeking a Customer Care professional on a 12-month fixed-term contract, hybrid work arrangement. You will support the order-to-delivery processes, assist the Center of Excellence and field sales teams, and drive customer satisfaction while handling calls and emails in shared inboxes.

The role requires ERP experience (SAP) and Salesforce CRM, strong communication, a process-minded approach, and a proactive, flexible attitude.

Qualifications

• Experience with ERP, preferably SAP, and CRM Salesforce.
• Strong communication skills.
• Structured work style, resilience, and customer focus.
• Motivation for process improvement.
• Ability to motivate others to pursue common goals.
• Positive and proactive attitude, flexibility.
• Fluent English and preference for an additional language.

Responsabilités

• Provide daily support in order-to-delivery processes.
• Provide professional support to the Center of Excellence and the field sales team
• Contribute to the company's customer satisfaction goals.
• Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.
• Take charge of incident resolution and reactive communication with the client or patient.
• Contribute to the improvement and standardization of processes (internal and external) and be able to participate in or lead projects.
• Be responsible for registering and documenting client or patient details in internal systems.

Connaissances

SAP

Salesforce

Communication skills

Structured work style

Process improvement

People motivation

Fluent English

Additional language

Outils

SAP ERP

Salesforce CRM

Description du poste

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

At Minimed, we value what makes you unique. Join a company that thinks differently to solve problems, move forward, and deliver meaningful innovations to our patients with diabetes. A new position is available to support the Customer Care team. If you believe you have the skills and motivation to work in this dynamic and exciting environment, supporting our patients and the business, read on and apply.

This is a 12 month fixed term contract position based in the Watford office (hybrid work model).

A Day at Minimed

• Provide daily support in Minimed's "order-to-delivery" processes.
• Provide professional support to the Center of Excellence and the field sales team
• Contribute to the company's customer satisfaction goals.
• Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.
• Take charge of incident resolution and reactive communication with the client or patient.
• Contribute to the improvement and standardization of processes (internal and external) and be able to participate in or lead projects.
• Be responsible for registering and documenting client or patient details in internal systems.

Skills we need:

• Previous experience with ERP-preferably SAP-and CRM Salesforce
• Strong communication skills
• Structured work style, resilience, and customer focus
• Motivation for process improvement
• Ability to motivate others to pursue common goals
• Positive and proactive attitude, flexibility
• Fluent English and a preference for an additional language

We offer:

We offer a competitive salary and benefits package to all our employees:

• Flexible work environment
• Health insurance
• Training and growth opportunities

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.