Customer Service Representative

MiniMed Group; Watford; Hybride; GBP 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health insurance

Flexible work environment

Training and growth opportunities

Résumé du poste

MiniMed is hiring a Customer Service Representative for the Watford office on a 12-month fixed-term contract with hybrid work. You will support the order-to-delivery process, assist the Center of Excellence and field sales teams, and manage customer inquiries via calls and emails, ensuring timely resolution and data accuracy.

The role emphasizes strong communication, ERP SAP proficiency, CRM Salesforce experience, and a proactive, process-driven approach, with English fluency and a willingness

Qualifications

• Experience with ERP systems (SAP) and CRM Salesforce.

Responsabilités

• Provide daily support in order-to-delivery processes.
• Offer professional support to Center of Excellence and field sales teams.
• Handle incoming calls and emails, prioritise urgent inquiries and orders.
• Contribute to process improvement and standardization of internal/external processes.
• Document client or patient details in internal systems.

Connaissances

ERP SAP

CRM Salesforce

Strong communication

Structured work style

Process improvement

Fluent English

Additional language

Description du poste

* You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.* .Customer Service Representative page is loaded## Customer Service Representativeremote type: Flexiblelocations: Watford, Hertfordshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-802145At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.# **About the Role**At Minimed, we value what makes you unique. Join a company that thinks differently to solve problems, move forward, and deliver meaningful innovations to our patients with diabetes. A new position is available to support the Customer Care team. If you believe you have the skills and motivation to work in this dynamic and exciting environment, supporting our patients and the business, read on and apply.This is a 12 month fixed term contract position based in the Watford office (hybrid work model).**A Day at Minimed**- Provide daily support in Minimed's \"order-to-delivery\" processes.- Provide professional support to the Center of Excellence and the field sales team- Contribute to the company's customer satisfaction goals.- Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.- Take charge of incident resolution and reactive communication with the client or patient.- Contribute to the improvement and standardization of processes (internal and external) and be able to participate in or lead projects.- Be responsible for registering and documenting client or patient details in internal systems.**Skills we need:**- Previous experience with ERP - preferably SAP - and CRM Salesforce- Strong communication skills- Structured work style, resilience, and customer focus- Motivation for process improvement- Ability to motivate others to pursue common goals- Positive and proactive attitude, flexibility- Fluent English and a preference for an additional language**We offer:**We offer a competitive salary and benefits package to all our employees:- Flexible work environment- Health insurance- Training and growth opportunities# **Physical Job Requirements**The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.# **Benefits & Compensation****MiniMed offers a competitive salary and flexible benefits package**At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.# **About MiniMed**We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.**Our people-first priority.**At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need.**Our life-transforming technologies.**No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms.**Our focus on the future.**We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click .For updates on job applications, please go to the candidate login page and sign in to check your application status.