Hybrid Customer Care Specialist (12-Month Contract)

USA-MiniMed Distribution Corp. 1018; Watford; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Flexible work environment

Training and growth opportunities

Job summary

MiniMed in Watford is seeking a Customer Care professional on a 12-month fixed-term contract, hybrid work arrangement. You will support the order-to-delivery processes, assist the Center of Excellence and field sales teams, and drive customer satisfaction while handling calls and emails in shared inboxes.

The role requires ERP experience (SAP) and Salesforce CRM, strong communication, a process-minded approach, and a proactive, flexible attitude.

Qualifications

• Experience with ERP, preferably SAP, and CRM Salesforce.
• Strong communication skills.
• Structured work style, resilience, and customer focus.
• Motivation for process improvement.
• Ability to motivate others to pursue common goals.
• Positive and proactive attitude, flexibility.
• Fluent English and preference for an additional language.

Responsibilities

• Provide daily support in order-to-delivery processes.
• Provide professional support to the Center of Excellence and the field sales team
• Contribute to the company's customer satisfaction goals.
• Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.
• Take charge of incident resolution and reactive communication with the client or patient.
• Contribute to the improvement and standardization of processes (internal and external) and be able to participate in or lead projects.
• Be responsible for registering and documenting client or patient details in internal systems.

Skills

SAP

Salesforce

Communication skills

Structured work style

Process improvement

People motivation

Fluent English

Additional language

Tools

SAP ERP

Salesforce CRM

Job description

MiniMed in Watford is seeking a Customer Care professional on a 12-month fixed-term contract, hybrid work arrangement. You will support the order-to-delivery processes, assist the Center of Excellence and field sales teams, and drive customer satisfaction while handling calls and emails in shared inboxes.

The role requires ERP experience (SAP) and Salesforce CRM, strong communication, a process-minded approach, and a proactive, flexible attitude.