Part-Time Customer Care Advisor – Cardiff

Capitalontap; Cardiff; On-site; GBP 12,735 - 15,566; Part time

Benefits offered by this job

Private Healthcare

28 days holiday

Annual Learning and Wellbeing Budget

Cycle to Work Scheme

Job summary

Capital on Tap is hiring for a Customer Service role in Cardiff. The position involves providing friendly and professional support to customers via phone, email, and live chat, ensuring efficient resolution of issues. Ideal candidates will have strong customer service experience within a call centre or financial services environment.

The role is part-time at 20 hours per week, with initial full-time training for two weeks. Benefits include private healthcare, holiday leave, and a learning budget.

Qualifications

• Strong customer service experience in a call centre or financial services environment.
• Ability to clearly explain information.
• Confident handling of complex customer enquiries.

Responsibilities

• Provide professional support to customers via phone, email, and live chat.
• Resolve issues efficiently and take ownership of cases.
• Proactively improve customer experience.

Skills

Customer service experience

Excellent communication skills

Sound judgement

Proactive problem solving

Empathy

Job description

Capital on Tap is hiring for a Customer Service role in Cardiff. The position involves providing friendly and professional support to customers via phone, email, and live chat, ensuring efficient resolution of issues. Ideal candidates will have strong customer service experience within a call centre or financial services environment.

The role is part-time at 20 hours per week, with initial full-time training for two weeks. Benefits include private healthcare, holiday leave, and a learning budget.