Hybrid Contact Centre Advisor — Customer Care Specialist

Ceredigion County Council; Aberystwyth; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive annual leave allowance

Enhanced family benefits

Lifestyle savings

Health and wellbeing packages

Generous pension contribution

Job summary

Ceredigion County Council is recruiting an enthusiastic Contact Centre Advisor to join our Customer Contact team in Aberystwyth. You will handle high-volume telephone enquiries, provide high-quality information and advice in line with council policy, and maintain a polite, approachable manner with strong problem-solving skills.

The role offers hybrid working with the option to work from home or in an office location, subject to conditions.

Responsibilities

• Deal with all telephone enquiries within a high volume contact centre.
• Provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care.
• Be polite, approachable and have great problem solving skills.

Skills

Telephone handling

Customer service

Problem solving

Job description

Ceredigion County Council is recruiting an enthusiastic Contact Centre Advisor to join our Customer Contact team in Aberystwyth. You will handle high-volume telephone enquiries, provide high-quality information and advice in line with council policy, and maintain a polite, approachable manner with strong problem-solving skills.

The role offers hybrid working with the option to work from home or in an office location, subject to conditions.