Hybrid Customer Service Associate: Fast, Helpful Support

Beacon Cymru Group; Swansea; Hybrid; GBP 19,000 - 24,000; Full time

Job summary

Beacon Cymru Group in Swansea is seeking Customer Service Assistants to join our friendly Customer Service team. You will be the first point of contact for residents and customers, working collaboratively with Housing services to resolve queries at the first opportunity and deliver a consistent, high-quality service.

The role suits someone who is customer-focused, organised and comfortable in a fast-paced environment, with confidence using digital systems and a motivation to improve how services

Qualifications

• Customer-focused approach with strong communication and interpersonal skills.
• Able to stay organised and manage multiple queries in a fast-paced environment.
• Confident using digital systems and internal tools to resolve queries.

Responsibilities

• Be the first point of contact for residents and customers.
• Collaborate with Housing services to resolve queries at first contact.
• Provide a high-quality, consistent level of service across interactions.

Skills

Customer service

Communication

Organisation

Digital tools

Job description

Beacon Cymru Group in Swansea is seeking Customer Service Assistants to join our friendly Customer Service team. You will be the first point of contact for residents and customers, working collaboratively with Housing services to resolve queries at the first opportunity and deliver a consistent, high-quality service.

The role suits someone who is customer-focused, organised and comfortable in a fast-paced environment, with confidence using digital systems and a motivation to improve how services