Banking Customer Support Advisor — Hybrid Work

Candidate Source; England; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid work after training

Full onsite training

Job summary

Candidate Source is seeking a Customer Service Advisor to assist banking customers with clear answers, practical solutions and reassurance across phone, email, live chat and social media. This role focuses on ownership of queries and continuous improvement, contributing to a better customer experience.

After five weeks of full-time onsite training, the position transitions to hybrid working. You will handle inquiries across multiple channels, work toward timely resolutions and support ongoing

Qualifications

• Previous experience supporting customers is essential.
• Confident telephone-based communication skills, with experience across digital channels beneficial.
• Strong written and verbal communication skills.
• Experience handling difficult enquiries or complaints and working towards appropriate resolutions.
• Competent IT skills with the ability to work across multiple systems and applications.

Responsibilities

• Handle enquiries across telephone, email, live chat and social media, providing clear and accurate support.
• Take ownership of queries and work towards effective resolutions without unnecessary delays.
• Manage complaints professionally, resolving issues where possible and escalating when appropriate.
• Identify recurring issues and suggest practical improvements to processes, procedures and workflows.
• Support continuous improvement activity designed to raise service standards.
• Work across multiple systems and communication channels while maintaining accurate information.

Skills

Customer service

Telephone communication

Written communication

IT skills

Tools

CRM systems

Live chat platforms

Job description

Candidate Source is seeking a Customer Service Advisor to assist banking customers with clear answers, practical solutions and reassurance across phone, email, live chat and social media. This role focuses on ownership of queries and continuous improvement, contributing to a better customer experience.

After five weeks of full-time onsite training, the position transitions to hybrid working. You will handle inquiries across multiple channels, work toward timely resolutions and support ongoing