Hybrid Customer Service Specialist – Multichannel Support

Future Publishing; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Uncapped leave

Enhanced parental leave

Discounted rates with Dental care and

Private Medical care

Profit share bonus

Share Incentive Plan

Salary sacrifice Pension scheme up to

Free drinks and snacks in our offices

Job summary

Future Publishing in Cardiff is hiring a customer service advisor to act as the main point of contact between the business and customers. You will assist users as they complete online comparisons and provide clear information on products and services.

The role is hybrid, three days a week in the Cardiff office, with uncapped leave and additional benefits. Strong communication skills and experience in a contact centre are desirable.

Qualifications

• Primary point of contact between the business and our customers.
• Assist customers while they complete online comparisons.
• Offer clear information on various products and services.
• Help customers take advantage of available offers.
• Communicate effectively via telephone, email, live chat, and social media.
• Solve problems and assist people when they need it most.
• Experience assisting customers within a contact centre environment or face-to-face.
• Experience communicating with customers across digital channels and telephone.
• Excellent attention to detail and problem-solving skills.
• Familiarity with IT systems including Word, Excel, and Google Suite.

Responsibilities

• Be the main point of contact between our business and our customers.
• Assist users as they complete their online comparisons and provide product information.
• Use Word, Excel, and Google Suite to track inquiries and find solutions.
• Work with the customer service team to ensure help is available across channels.

Skills

Customer service

Communication

Attention to detail

Problem solving

Omni-channel

Tools

Word

Excel

Google Suite

Job description

Future Publishing in Cardiff is hiring a customer service advisor to act as the main point of contact between the business and customers. You will assist users as they complete online comparisons and provide clear information on products and services.

The role is hybrid, three days a week in the Cardiff office, with uncapped leave and additional benefits. Strong communication skills and experience in a contact centre are desirable.