Hybrid Customer Support Technician – Growth & Impact

Cognibox; Cardiff; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Enhanced Parental Leave

Generous annual leave

Healthcare Plan

Annual Giving Day – an extra day to'

Cycle-to-work Scheme

EV Salary Sacrifice Scheme

Pension scheme with employer contrib.

Life Assurance – 3X base salary

Rewards Program – discounts and cash

LinkedIn Learning License

Job summary

SafeHR is seeking a Customer Support Technician in Cardiff to join our hybrid team. You will respond to customer queries, guide new users through onboarding, and act as the first point of contact for HR inquiries.

Your insights will help improve our HR solutions and customer experience. You will collaborate with the development and support teams to report issues, and you will contribute to a high-performing customer service environment.

Qualifications

• Excellent communication via phone and email in a professional manner.
• Strong attention to detail when handling customer information and queries.
• Ability to juggle multiple queries and tasks without losing track.
• Analytical mindset to diagnose issues and provide quick solutions.
• Collaborative mindset to work effectively with a close-knit team.

Responsibilities

• Respond to incoming queries promptly with expert assistance on technical and software questions via email and phone.
• Be the first point of contact for HR inquiries and ensure accuracy before escalation.
• Guide new customers through onboarding to maximize their use of the service.
• Identify and report bugs and customer feedback to help improve products.
• Collaborate with teammates to share insights and improve processes.

Skills

Outstanding communication

Attention to detail

Multitasking

Problem solving

Team player

Job description

SafeHR is seeking a Customer Support Technician in Cardiff to join our hybrid team. You will respond to customer queries, guide new users through onboarding, and act as the first point of contact for HR inquiries.

Your insights will help improve our HR solutions and customer experience. You will collaborate with the development and support teams to report issues, and you will contribute to a high-performing customer service environment.