Hybrid Customer Advisor - Supply Pipe Repair

Yorkshire Water; Leeds, Bradford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A regional water utility seeks 8 Customer Advisors for their Supply Pipe Repair team in Leeds. This full-time role involves providing exceptional customer support and resolving complex operational issues while ensuring compliance with regulations. Offering competitive benefits including a starting salary from £27,717, annual bonuses, and development opportunities, the position provides a hybrid working model with a mix of office and home work. Ideal candidates will have strong communication and problem-solving skills.

Benefits

Annual performance related bonus

Attractive pension scheme (up to 12% company contribution)

25 days annual leave plus bank holidays

Health cash plan scheme

Gym membership discounts

Qualifications

• Experience in customer service environments with complex issues.
• Ability to handle sensitive information in line with GDPR.
• Flexibility to work in a performance-driven environment.

Responsibilities

• Own and support customers with complex operational issues.
• Provide effective support and tailor solutions.
• Identify vulnerable customers and register them for services.
• Manage workload in line with service level agreements.

Skills

Excellent communication skills

Problem-solving abilities

Strong networking skills

Ability to work independently

Adaptable to change

Good IT skills (Microsoft Office)

Job description

A regional water utility seeks 8 Customer Advisors for their Supply Pipe Repair team in Leeds. This full-time role involves providing exceptional customer support and resolving complex operational issues while ensuring compliance with regulations. Offering competitive benefits including a starting salary from £27,717, annual bonuses, and development opportunities, the position provides a hybrid working model with a mix of office and home work. Ideal candidates will have strong communication and problem-solving skills.