Hybrid Customer Service Agent - Debt Solutions

Midland Credit Management; Worthing; Hybride; GBP 23 000 - 31 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Five-week training programme

Annual salary review

Health and wellbeing initiatives

Employee Assistance Programme

Social events

Résumé du poste

Mortimer Clarke Solicitors is seeking a Customer Service Agent in Worthing to provide empathetic, high-quality phone support and help customers explore suitable repayment options. You will build rapport, handle inbound and outbound calls, and contribute to positive outcomes.

The role offers hybrid working after training, a 5-week training programme, a yearly salary review, and health and wellbeing benefits as part of a supportive team.

Qualifications

• Experience communicating with customers or service users.
• Comfortable speaking with people by telephone and building rapport.
• Able to handle sensitive conversations professionally.
• Strong listening, problem-solving and communication skills.
• Able to work in a structured and fast-paced environment.
• Able to balance customer needs with quality and performance expectations.
• Enjoy helping people and finding practical solutions.

Responsabilités

• Manage inbound and outbound customer calls.
• Deliver a high standard of customer service over the telephone.
• Discuss sensitive subjects with professionalism, empathy, and respect.
• Support customers with varying needs and circumstances.
• Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.
• Meet quality standards and performance objectives.
• Build positive customer relationships through active listening and effective communication.
• Help customers navigate their circumstances and work towards greater financial stability.

Connaissances

Customer service experience

Telephone communication

Active listening

Empathy

Problem-solving

Communication skills

Structured fast-paced environment

Rapport building

Description du poste

Mortimer Clarke Solicitors is seeking a Customer Service Agent in Worthing to provide empathetic, high-quality phone support and help customers explore suitable repayment options. You will build rapport, handle inbound and outbound calls, and contribute to positive outcomes.

The role offers hybrid working after training, a 5-week training programme, a yearly salary review, and health and wellbeing benefits as part of a supportive team.