Field-Based Debt Resolution Specialist

Made Employment Ltd; Glasgow; Vor Ort; GBP 34.000 - 44.000; Vollzeit

Benefits dieser Stelle

Car allowance

Pension up to 8%

Private health insurance

Bonus structure

EAP program

Travel discount service

Mortgage advisory

Mileage allowance

Sick leave 10 days

Zusammenfassung

Made Employment Ltd, partnering with a leading energy sector client, is recruiting experienced Debt Resolution Officers. The successful candidates will be field based, handling delinquent accounts, engaging directly with customers, and negotiating effective repayment solutions while working towards agreed targets.

You will make collection calls, collect payments in person where needed, document activities, plan efficient field travel, research entity ownership, and arrange payment plans.

Qualifikationen

• DBS check required.
• Credit check required.
• References required.

Aufgaben

• Make collection calls to delinquent payers.
• Collect payments over the phone and in person.
• Document all activities in the appropriate system(s).
• Plan efficient travel routes to field calls.
• Research the status of corporate entities.
• Determine proper ownership of the business.
• Process payments and set up payment plans.
• Follow up on accounts and monitor agreements.
• Gaining additional customer data (e.g., meter reads, vulnerabilities).
• Conduct pre-disconnection visits in line with requirements.
• Negotiate payment arrangements and execute payment documentation.
• Execute Warrants where applicable to secure payment/access.
• Achieve agreed Key Performance Indicators.
• Identify and address problems and opportunities for the company.

Jobbeschreibung

Made Employment Ltd, partnering with a leading energy sector client, is recruiting experienced Debt Resolution Officers. The successful candidates will be field based, handling delinquent accounts, engaging directly with customers, and negotiating effective repayment solutions while working towards agreed targets.

You will make collection calls, collect payments in person where needed, document activities, plan efficient field travel, research entity ownership, and arrange payment plans.