Debt Resolution Officer

Made Employment Ltd; Cheltenham; On-site; GBP 29,000 - 40,000; Full time

Benefits offered by this job

Car allowance £5,000

Sick leave 10 days

Private health insurance

Excellent bonus structure

Pension up to 8%

EAP & wellbeing services

Travel planning service

Job summary

Made Employment Ltd on behalf of a leading energy sector client is recruiting experienced Debt Resolution Officers. The role is field-based, focusing on resolving outstanding customer accounts and negotiating repayment solutions while meeting performance targets.

Key responsibilities include making collection calls, processing payments, documenting activity, and planning efficient travel routes for field visits. A DBS and credit check are part of the process.

Qualifications

• Strong communication and negotiation skills.
• Experience handling delinquent accounts or debt collection is a plus.
• Excellent organizational abilities and attention to detail.

Responsibilities

• Make collection calls to delinquent payers.
• Collect payments over the phone and in person, bias towards in-person collection.
• Document all activities in the appropriate system(s).
• Plan efficient travel routes to field calls.
• Research status of corporate entities and determine proper ownership.

Skills

Communication

Negotiation

Documentation

Travel planning

Job description

We are delighted to be working in partnership with a client, who is a leading organisation within the energy sector.As part of their ongoing business expansion they are recruiting experienced Debt Resolution Officers. The successful candidates will be Field Based and responsible for handling resolving outstanding customer accounts, engaging directly with customers and negotiating effective repayment solutions, whilst working towards agreed performance targets.

Benefits

• £29000 Salary
• £5000 Car Allowance
• Up to 8% pension
• Excellent bonus structure
• Private health insurance
• Wisdom EAP (free advisory service offering a variety of financial advisory, mental health and wellbeing provisions, including up to 10 free therapy sessions per issue)
• UTC.travel - discount travel booking and planning service, that offers a concierge/advisory support
• Radcliffe & Newlands - free employee advisory regarding mortgages (whether first time, remortgaging, or just looking for advice)
• Fuel mileage is paid at HMRC rates of 55p/mile below 10k per financial year, 25p/mile thereafter
• 10 days\' full paid company sick leave per year

Role & Responsibilities

• Make collection calls to delinquent payers
• Collect payments over the phone and in person, with a bias towards in-person collection
• Document all activities in the appropriate system(s)
• Plan efficient travel routes to field calls
• Research the status of corporate entities.
• Perform research to determine proper ownership of the business
• Process payments, set up payment plans, follow up on accounts, monitor agreements
• Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc.
• Conduct Pre Disconnection Visits in line with specific requirements
• Negotiate payment arrangements
• Execution of documentation to secure payment to the client.
• Execution of Warrants where applicable to secure payment / access to deliver resolution.
• Achieve your agreed Key Performance Indicators
• Identify and address problems and opportunities for the company

2 Stage Interview process with immediate start. All offers are subject to satisfactory completion of DBS Check, Credit Check and References