Debt Management Specialist (Flexible/Hybrid)

SmartestEnergy UK; Worthing; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

SmartestEnergy Limited is seeking a proactive, customer-focused professional to join our credit control team in Worthing. You will manage customer accounts end-to-end, driving efficient debt collection and timely dispute resolution within our service standards.

Key tasks include collecting overdue debt, arranging payments and Direct Debits, monitoring credit terms and tracing customers and landlords, while collaborating with Technical and Business Development to support installations and

Qualifications

• Proven collection skills and experience.
• Intermediate IT skills in MS Office.
• Highly numerate with attention to detail to ensure accuracy of records.

Responsibilities

• Manage customer accounts end-to-end in credit control and debt management.
• Collect overdue debt, arrange payments and Direct Debits.
• Monitor credit terms, trace customers and landlords.
• Support internal teams to resolve issues and recover outstanding monies.

Skills

Proven collection skills

MS Office proficiency

Numerate with attention to detail

Job description

We are looking for a proactive and customer-focused professional to join our team and play a key role in delivering an efficient, high-quality service. Working within established procedures and service standards, you will manage customer accounts throughout the end-to-end credit control and debt management journey, ensuring enquiries and outstanding balances are followed through to resolution.

The role will involve collecting overdue debt, managing payment arrangements and Direct Debits, monitoring credit terms, tracing customers and landlords, and managing aged debt. You will work closely with internal teams, including Technical and Business Development, to resolve issues quickly and support the successful installation of smart meters and recovery of outstanding monies. This is an excellent opportunity for someone who is organised, confident communicating with customers, and able to make sound decisions when managing debt and payment arrangements.

What skills/experience do I need to be successful?

• Proven collection skills and experience;

• Intermediate IT skills in MS Office;

• Highly numerate with attention to detail to ensure accuracy of records.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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