Senior Resource Coordinator

Wilmington plc; Cardiff; On-site; GBP 28,980 - 35,420; Full time

Benefits offered by this job

25 Days Annual Leave (Pro-Rata forPart

Additional Holiday Purchase

Hybrid Working

Life Assurance

Vitality Private Healthcare

Subsidised Gym Memberships

Cycle to Work scheme

Discount Vouchers and Access to Wellbe

Job summary

Astutis, part of Wilmington plc, is seeking a highly organised Senior Resource Coordinator to orchestrate scheduling and resourcing of training courses across the UK and beyond, ensuring everything runs smoothly from start to finish.

Based in Cardiff with hybrid working (3 days per week in the office), the role partners with Operations, Sales, Technical and Client Success to provide exceptional learner experiences and support growth.

Qualifications

• Experience in logistics or resource management environments.
• Solid diary management and CRM systems knowledge.
• Experience working in a customer-led environment with service excellence.

Responsibilities

• Plan and schedule training courses up to 12 months in advance, aligning capacity with learner demand and growth.
• Coordinate tutor scheduling and resource allocation across classroom and virtual courses.
• Arrange venues, travel, accommodation and international visa requirements for courses.
• Maintain accurate scheduling and course data in CRM and systems to ensure smooth delivery.
• Support tutor recruitment, onboarding and workforce planning to meet demand.

Skills

Logistics management

Resource management

Diary management

CRM systems

Customer focus

Job description

Company Outline

Job Role: Senior Resource Coordinator - Training

Location: Hybrid / Cardiff (3 days per week in the office)

Salary: £32,200.00 per annum

Contract Type: Permanent, Full Time

What We CanOffer You:

• 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles)
• Additional Holiday Purchase
• Hybrid Working
• Life Assurance
• Vitality Private Healthcare
• Subsidised Gym Memberships
• Cycle to Work scheme
• Discount Vouchers and Access to Wellbeing Resources

Why do we want you?

Astutis, part of Wilmington Plc, is looking for a highly organised and proactive Senior Resource Coordinator to become the central hub of our training operations.

Ready to be at the heart of a fast-growing training business?

As our Senior Training Coordinator, you\'ll orchestrate the scheduling and resourcing of training courses across the UK and beyond, ensuring everything runs smoothly from start to finish.

Partnering with colleagues across Operations, Sales, Technical and Client Success, you\'ll play a vital role in delivering exceptional learner experiences and driving business success.

Job purpose, tasks and responsibilities

You will be responsible for:

• Plan and schedule public training courses up to 12 months in advance, ensuring capacity aligns with learner demand and business growth objectives.
• Manage tutor scheduling and resource allocation across classroom and virtual courses, matching expertise, availability and commercial requirements.
• Coordinate all course logistics, including venues, examinations, travel, accommodation and international visa arrangements.
• Maintain accurate scheduling, resource and course data within CRM and operational systems to ensure seamless delivery.
• Monitor course performance, bookings and delegate numbers, collaborating with Sales to maximise course viability and utilisation.
• Work closely with Operations, Technical and Digital Learning teams to ensure courses, content and tutor preparation are delivered on time and to the highest standards.
• Support tutor recruitment, onboarding and workforce planning to meet current and future training demands.
• Build strong relationships with tutors, acting as a key point of contact and supporting performance, feedback and continuous improvement.
• Identify opportunities to improve planning processes, operational efficiency and service delivery while ensuring compliance with KPIs and quality standards.
• Represent the Resource Planning function in cross-functional initiatives and provide support during peak operational periods as part of a shared rota.

What\'s the Best Thing About This Role?

No two days are the same. This is a highly visible role where you\'ll be at the centre of Astutis\' training operation, playing a key part in delivering courses across the UK and around the world.

You\'ll work closely with colleagues, expert tutors and clients, building strong relationships and making a real impact on both learner experience and business success. With the opportunity to influence planning, drive continuous improvement and help support our ambitious growth plans, this is a role where your contribution will truly matter.

If you love solving problems, balancing priorities and bringing people together to make things happen, you\'ll thrive here.

What\'s the Most Challenging Thing About This Role?

Training delivery is fast-paced and constantly evolving, so you\'ll need to be comfortable thinking on your feet. From managing multiple schedules and deadlines to navigating last-minute changes, you\'ll play a crucial role in keeping everything running smoothly.

The challenge lies in staying one step ahead, balancing competing priorities and finding solutions when plans change. For someone who enjoys variety, thrives under pressure and takes pride in delivering exceptional results, it\'s a challenge that\'s both exciting and rewarding.

Essential and desirable capabilities

To be successful in this role, you must have:

• Previous experience of logistics and / or resource management environment
• Solid understanding, knowledge and experience of electronic diary management and CRM systems.
• Experience working in a customer-led environment, leading service excellence.

To be successful in this role, it would be great if you have:

• Previous experience working in a training company.
• General understanding of relevant training certifications and governing bodies including NEBOSH and IOSH.

We know it\'s not a skill, but the successful candidate must have permission to work in the role\'s location by the start of their employment.

Before you go....

About us

Astutis is a market leader in workplace health, safety, and environmental training, helping organisations create safer, healthier work environments. As part of Wilmington plc, we are committed to delivering high-quality courses and outstanding customer service.

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you\'re just starting out, returning to work after a break, or looking to take your next step, you\’ll be doing work with meaning.

Join us and make a real difference. Click on “APPLY” today!

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

*Please note that this role may remain advertised until an offer of employment has been made.

#LI-Hybrid