Hybrid Collections & Dispute Specialist

Santander Group; Milton Keynes; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A UK leading finance company is seeking Collection & Dispute Specialists in Milton Keynes. This hybrid role involves negotiating payment plans and assisting customers facing financial difficulties. Ideal candidates should have customer service experience, strong negotiation skills, and a confident telephone manner. Benefits include a competitive salary of £25,000 - £28,000, 25 days holiday, and various employee perks. The workplace promotes diversity and inclusion, ensuring all employees feel supported.

Benefits

Competitive salary

25 days holiday plus bank holidays

Annual bonus based on performance

£500 flexible benefit allowance

Generous pension contributions

Employee assistance programme

Sharesave scheme

Gym passes at a reduced rate

Qualifications

• Experience in collections preferred but not essential.
• Strong negotiation skills to handle sensitive financial matters.
• Sound numeracy skills are required.

Responsibilities

• Receive and make calls to customers in arrears.
• Negotiate payment plans ensuring compliance with regulations.
• Handle complex queries and maintain customer agreements.

Skills

Customer service experience

Strong negotiation skills

Attention to detail

Confident telephone manner

Ability to work under pressure

Job description

A UK leading finance company is seeking Collection & Dispute Specialists in Milton Keynes. This hybrid role involves negotiating payment plans and assisting customers facing financial difficulties. Ideal candidates should have customer service experience, strong negotiation skills, and a confident telephone manner. Benefits include a competitive salary of £25,000 - £28,000, 25 days holiday, and various employee perks. The workplace promotes diversity and inclusion, ensuring all employees feel supported.