Hybrid Client Support Engineer — Device Deploy & Support
Razorblue Group
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Benefits offered by this job
Job summary
Razorblue Group is seeking a Client Support Engineer to join our device build and Joiners, Movers and Leavers team in the UK. You will configure devices, communicate progress to clients, and ensure smooth handovers with the service desk.
This role requires strong Windows/Microsoft expertise, Active Directory/Intune knowledge, and excellent English communication. We offer a competitive base salary and comprehensive benefits in a hybrid working environment.
Qualifications
- Experience in fast-paced laptop and desktop build and deployment.
- Proficiency with the Microsoft stack, including Microsoft 365.
- Strong knowledge of Windows desktop and application support.
- Understanding of Active Directory, AD-Sync and Intune/Autopilot/Entra.
- Experience with SCCM and device provisioning in corporate environments.
Responsibilities
- Configure devices according to customer specifications.
- Maintain regular communication with clients and provide project updates.
- Manage the shipping process to ensure timely delivery of devices.
- Offer post-project hypercare support until handover to service desk.
- Assist in setup of new starter accounts with the JML team.
- Collaborate with colleagues, suppliers, and customers to resolve issues.
- Train and mentor less experienced team members.
Skills
Education
Tools
Job description
Razorblue Group is seeking a Client Support Engineer to join our device build and Joiners, Movers and Leavers team in the UK. You will configure devices, communicate progress to clients, and ensure smooth handovers with the service desk.
This role requires strong Windows/Microsoft expertise, Active Directory/Intune knowledge, and excellent English communication. We offer a competitive base salary and comprehensive benefits in a hybrid working environment.
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