Desktop Support Engineer

Blupace Tech; Chelmsford; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Diverse work environment

Job summary

A global IT development company is seeking a Band 2 engineer based in Chelmsford, England. The role involves deploying custom images, managing devices, and providing 1st & 2nd line support. Candidates should possess strong skills in Windows OS, Active Directory, and troubleshooting. The company promotes a diverse work environment, offering competitive salary and benefits. Willingness to work off-hours may be required for projects or emergencies.

Qualifications

• Proven analytical, troubleshooting and problem-solving skills.
• Excellent communication relationship-building and internal customer service skills.
• Willing to work off-hours and weekends when required.

Responsibilities

• Deploy SCCM/Intune Custom image to new Devices.
• Provide user 1st & 2nd line support.
• Complete software installations on workstations and laptops.

Skills

Windows 7-10

Microsoft Active Directory

GPOs

MS Office 365

PC hardware installation

Troubleshooting

Helpdesk ticketing systems

Mobile device management (iOS and Android)

Enterprise encryption solutions

Analytical skills

Problem-solving skills

Communication skills

Adaptability

Job description

Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working:

• It is Chelmsford, England, United Kingdom, United Kingdom based contractual opportunity, Band 2 engineer.
• No Sponsorship provided for this role.
• Band 2

Job Description

• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

Responsibilities and Functions

• Deploy SCCM/Intune Custom image to new Devices
• Configure Device and core Applications
• Coordinate with Users for replacement device
• Configure User experience and Custom applications, whenever required
• Provide user 1st & 2nd line support.
• Maintain asset register for removal of old devices and replacements
• Complete software installations on workstations and laptops

The Package

• We offer a competitive salary and a great benefits package. Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.