Hybrid IT Service Desk Engineer: Windows & Mobile

Dev; Chester; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Dee Set Group in Stoke-on-Trent is seeking an IT Support Technician to provide day-to-day support for the company's systems and end users, both in the office and remotely. You will work in a hybrid environment, manage Windows, iOS and Android devices, and log tasks via the service desk system.

You'll maintain the IT knowledge base, support MDM/BYOD devices, keep asset records up to date, and assist with network and endpoint issues.

Qualifications

• Knowledge of service desk processes and documentation.
• Experience supporting Windows, mobile devices and printers.
• Ability to document steps and create how-to guides.

Responsibilities

• Provide day-to-day IT support for staff and end users.
• Log, prioritise and resolve IT issues via the service desk.
• Maintain asset, MDM and BYOD records and systems.
• Support AD accounts, passwords and group policies.
• Assist with network issues and escalate where needed.
• Contribute to IT knowledge base and training materials.

Skills

Service desk

Active Directory

Windows OS

MDM / BYOD

Networking basics

Tools

Service Desk system

Chrysalis app catalogue

MDM system

Azure AD

Job description

Dee Set Group in Stoke-on-Trent is seeking an IT Support Technician to provide day-to-day support for the company's systems and end users, both in the office and remotely. You will work in a hybrid environment, manage Windows, iOS and Android devices, and log tasks via the service desk system.

You'll maintain the IT knowledge base, support MDM/BYOD devices, keep asset records up to date, and assist with network and endpoint issues.