1st Line Support Engineer

Razorblue Group; Manchester; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Birthday off

25 days holidays per annum + holidays

Job summary

Razorblue is seeking a 1st Line Support Engineer to join its growing tech team. You will provide 1st line support for networks, cloud services, infrastructure and connectivity, troubleshoot faults, handle user accounts, and assist with security tasks. Occasional onsite client visits are required.

The role includes weekend working at a premium rate and a strong emphasis on customer service and clear communication. The company supports learning and development through resources and peer learning.

Qualifications

• Strong communication and customer facing skills.
• Experience administering Microsoft AD, Exchange and Office 365.
• Basic network troubleshooting incl. ping and trace route.
• Willingness to develop through internal training resources.

Responsibilities

• Provide 1st line technical support to clients for networks, cloud services, infrastructure and connectivity.
• Troubleshoot and fix technical faults and issues.
• Respond to client queries and service requests.
• Assist with user rights, passwords, accounts.
• Handle basic security administration.
• Diagnose issues and explain technical details clearly.
• Occasional onsite visits to clients.

Skills

Communication

Customer service

AD administration

Exchange/Office 365

Windows support

Networking basics

Azure AD

English fluency

Problem solving

Team collaboration

Education

CompTIA or equivalent

Apprenticeship or higher education

Degree or degree equivalent (desirable)

Tools

Active Directory

Exchange Server

Office 365

Azure AD Sync

Azure AD Connect

Job description

Razorblue Role

We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:

• Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity
• Troubleshoot and fix technical faults and issues
• Respond to client queries and service requests
• Assist with user rights, passwords, accounts
• Handle basic security administration
• Diagnose issues and explain technical details clearly
• Occasional onsite visits to clients.

Please note that this role contains a weekend working rotation at a premium rate.

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

Razorblue Requirements

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.

• Strong communication, and relationship-building skills
• Administering Microsoft Active Directory, Exchange Server & Office 365
• Comp TIA, Relevant Apprenticeship or higher education
• Degree or degree equivalent qualifications is desirable
• People centric approach & service
• Competent with Windows desktop & application support
• Tablet and mobile device support
• Basic network troubleshooting incl. ping and trace route
• An understanding of razorblue's business, clients and the market it works in
• Active Directory and Exchange administrative skills
• Knowledge of Microsoft Group Policy
• An understanding of Microsoft Azure AD Sync and Azure AD Connect
• Excellent conversational fluency in English is required to clearly explain complex technical issues

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

Razorblue Gives

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our Other Benefits Include

• Base salary of £26,500 per annum depending on skills and knowledge
• Hybrid working - After probation, split time evenly between office and home
• 25 days holidays per annum + public holidays + the ability to purchase 10 more
• Your birthday off (Obviously!)
• £2000 Referral Scheme Bonus – if you know other techies that want to join us
• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband (Necessity)
• Life insurance
• Private Health Insurance with Vitality Health
• Quarterly team social fund
• Cycle to Work scheme
• Gear up with the latest tech toys through our partnership with Currys
• Cruise around in an eco-friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.

Our story began in the early 2000’s with one employee, 17 year old, (now CEO) Dan. We’ve grown a bit since then, razorblue now has over 170 employees across the UK, 7 offices, 500 clients across the UK, and a trophy cabinet bursting with awards.

Our astonishing 35% year-on-year growth can be attributed to the powerful impact of the ongoing wave of digital transformation and to the dedication of our amazing team.

We stay ahead of the curve, adopting the latest technologies and working in partnership with industry leading suppliers.

Our Managed IT Services provide 24/7 proactive support for our clients with a specialist in-house service team based in the UK. We are all about finding expert technology solutions for complicated business problems using our unique and comprehensive, end-to-end product portfolio.

We have the best people working for us, and we want them to grow and flourish. We invest heavily in our internal teams giving them plenty of opportunities to develop and progress.

As a result of people development, our employees stick around. #teamrazorblue use their expertise in innovative ways to help our clients grow and succeed through new technologies.