Hybrid 1st Line IT Support Engineer

Razorblue Group; Tees Valley; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Base salary £26,500 per annum

Hybrid working after probation

25 days holidays + public holidays

Birthday off

£2,000 Referral Scheme Bonus

Fully funded training and accreditat­i

Baby bonus

Private Health Insurance

Cycle to Work

Job summary

Razorblue Group is seeking a 1st Line Support Engineer to join a growing tech team in the UK. You will provide first-line support for networks, cloud services and connectivity, troubleshoot faults, and respond to client queries.

The role also involves user account management, security duties and occasional on-site visits. The successful candidate will have strong communication, experience with AD/Exchange/Office 365, and relevant certifications or higher education.

Qualifications

• Must demonstrate ability to provide 1st line technical support.
• Proficient with Windows OS, AD, Exchange and Office 365.
• Good communication and customer service skills.
• Familiarity with basic network troubleshooting.

Responsibilities

• Provide 1st line technical support to clients - networks, cloud services, infrastructure and connectivity.
• Troubleshoot and fix technical faults and issues.
• Respond to client queries and service requests.
• Assist with user rights, passwords, accounts and security administration.
• Occasional onsite visits to clients.

Skills

1st Line Support

AD & Exchange Admin

Windows & Office 365

Customer Communication

Network Basics

Azure AD

Education

CompTIA Certification

Higher Education or Apprenticeship

Bachelor's degree (desirable)

Tools

Active Directory

Exchange Server

Office 365

Azure AD Sync

Azure AD Connect

Group Policy

Job description

Razorblue Group is seeking a 1st Line Support Engineer to join a growing tech team in the UK. You will provide first-line support for networks, cloud services and connectivity, troubleshoot faults, and respond to client queries.

The role also involves user account management, security duties and occasional on-site visits. The successful candidate will have strong communication, experience with AD/Exchange/Office 365, and relevant certifications or higher education.