Service Desk Engineer | Hybrid IT Support & End-User Experience

applied works

Camberley

Hybrid

GBP 28,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Annual leave 25 days + bank holidays

Hybrid working policies

Life assurance 4x base salary

Pension plan

Private healthcare

Ride-to-work scheme

Electric car salary sacrifice

Job summary

Motion Applied is seeking a Service Desk/ ICT Operations role to support our user community across Windows and Mac platforms. You will manage devices, onboarding, and application packaging, while delivering excellent customer service and maintaining security standards.

The role offers hybrid working with a collaborative, fast-paced environment and opportunities across multiple sites in the Woking area. Success requires hands-on experience with Intune, Defender, JAMF, EntraID and the M365 suite,

Qualifications

Experience supporting Windows and Mac environments in a corporate setting.
Strong customer service orientation and communication skills.
Familiarity with enterprise IT tools and security best practices.
Ability to work in a dynamic environment and manage competing priorities.

Responsibilities

Operate the Service Desk as the first point of contact for users.
Provision and decommission user devices and onboard new staff to ICT systems.
Run ICT inductions and support onboarding.
Install engineering applications via service desk processes.
Package applications for Windows and Mac.
Manage meeting rooms, assets, changes, printers, and updates.
Capture knowledge and write support articles; provide guidance to users.
Handle incidents to resolution within SLA; analyze and diagnose ICT faults.
Coordinate with hardware vendors and other teams to resolve issues.
Support information and cyber security management and out-of-hours on-call rota.