Hybrid 1st Line IT Support Engineer

Razorblue Group; Manchester; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Birthday off

25 days holidays per annum + holidays

Job summary

Razorblue is seeking a 1st Line Support Engineer to join its growing tech team. You will provide 1st line support for networks, cloud services, infrastructure and connectivity, troubleshoot faults, handle user accounts, and assist with security tasks. Occasional onsite client visits are required.

The role includes weekend working at a premium rate and a strong emphasis on customer service and clear communication. The company supports learning and development through resources and peer learning.

Qualifications

• Strong communication and customer facing skills.
• Experience administering Microsoft AD, Exchange and Office 365.
• Basic network troubleshooting incl. ping and trace route.
• Willingness to develop through internal training resources.

Responsibilities

• Provide 1st line technical support to clients for networks, cloud services, infrastructure and connectivity.
• Troubleshoot and fix technical faults and issues.
• Respond to client queries and service requests.
• Assist with user rights, passwords, accounts.
• Handle basic security administration.
• Diagnose issues and explain technical details clearly.
• Occasional onsite visits to clients.

Skills

Communication

Customer service

AD administration

Exchange/Office 365

Windows support

Networking basics

Azure AD

English fluency

Problem solving

Team collaboration

Education

CompTIA or equivalent

Apprenticeship or higher education

Degree or degree equivalent (desirable)

Tools

Active Directory

Exchange Server

Office 365

Azure AD Sync

Azure AD Connect

Job description

Razorblue is seeking a 1st Line Support Engineer to join its growing tech team. You will provide 1st line support for networks, cloud services, infrastructure and connectivity, troubleshoot faults, handle user accounts, and assist with security tasks. Occasional onsite client visits are required.

The role includes weekend working at a premium rate and a strong emphasis on customer service and clear communication. The company supports learning and development through resources and peer learning.