Hybrid Client Services Manager: Accounts & Events

ZISHI Group; Milton Keynes; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Company pension

Private medical insurance

Job summary

ZISHI Group in Milton Keynes is looking for a Client Services Manager to own client relationships across allocated accounts in a busy, client-facing environment. You will drive commercial terms and delivery quality, coordinating with clients, faculty, and internal stakeholders to ensure smooth course events.

Reporting to the Head of Client Services, you will handle contracts, SoWs, and post-event feedback, while leveraging CRM tools and the event management system to meet deadlines and enhance

Qualifications

• Previous experience in a client-facing role, ideally within events, training or a professional services environment.
• Proven experience in a fast-paced, reactive environment with the ability to provide composed responses to resolve issues.
• Understanding of training and development within the Financial Services industry or similar bodies would be advantageous.

Responsibilities

• Own end-to-end client relationships for allocated accounts, from contract to post-event feedback.
• Prepare contracts and Statements of Work for publication and coordinate with Sales and faculty.
• Plan assignment logistics with clients, sales, and faculty; set deadlines for materials and modules.
• Partner with Project team to deploy large programmes and manage delegate communications.
• Manage accounts in the event management system and CRM to meet deadlines.
• Quality assure course materials to meet branding requirements and templates.

Skills

Client-facing experience

Account management

Communication skills

Data analytics capability

Tools

MS Office

SurveyMonkey

Job description

ZISHI Group in Milton Keynes is looking for a Client Services Manager to own client relationships across allocated accounts in a busy, client-facing environment. You will drive commercial terms and delivery quality, coordinating with clients, faculty, and internal stakeholders to ensure smooth course events.

Reporting to the Head of Client Services, you will handle contracts, SoWs, and post-event feedback, while leveraging CRM tools and the event management system to meet deadlines and enhance