> Client Services Manager

ZISHI Group; Milton Keynes; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Company pension

Private medical insurance

Job summary

ZISHI Group in Milton Keynes is looking for a Client Services Manager to own client relationships across allocated accounts in a busy, client-facing environment. You will drive commercial terms and delivery quality, coordinating with clients, faculty, and internal stakeholders to ensure smooth course events.

Reporting to the Head of Client Services, you will handle contracts, SoWs, and post-event feedback, while leveraging CRM tools and the event management system to meet deadlines and enhance

Qualifications

• Previous experience in a client-facing role, ideally within events, training or a professional services environment.
• Proven experience in a fast-paced, reactive environment with the ability to provide composed responses to resolve issues.
• Understanding of training and development within the Financial Services industry or similar bodies would be advantageous.

Responsibilities

• Own end-to-end client relationships for allocated accounts, from contract to post-event feedback.
• Prepare contracts and Statements of Work for publication and coordinate with Sales and faculty.
• Plan assignment logistics with clients, sales, and faculty; set deadlines for materials and modules.
• Partner with Project team to deploy large programmes and manage delegate communications.
• Manage accounts in the event management system and CRM to meet deadlines.
• Quality assure course materials to meet branding requirements and templates.

Skills

Client-facing experience

Account management

Communication skills

Data analytics capability

Tools

MS Office

SurveyMonkey

Job description

Client Services Manager | Job Description

Do you have what it takes to become part of our growing team?

Work Location | Hybrid remote in Milton Keynes MK9 3HP

Employment Type | Full-time

Client services | 3 years (required)

Overview

We are looking to recruit a Client Services Manager to join our highly successful training and consultancy firm. You will own the client relationship for allocated accounts, bringing a confident and resilient approach to a busy, client-facing environment. We are looking for an ambitious and driven candidate with previous experience in a client-facing role who can build trust with clients and faculty alike, and who enjoys developing new business relationships as much as nurturing existing ones.

Job Role

Reporting to the Head of Client Services, the role is responsible for pro-actively managing client relationships and the commercial and delivery framework around each assignment. You will work with clients, internal and external faculty, and internal stakeholders to ensure the smooth delivery of course events and assignments, owning each account from point of contract through to preparation of post-event feedback summaries. The day-to-day administration and logistics of each assignment are handled by the Training Co-ordinator, freeing you to focus on the client relationship, commercial terms and overall quality of delivery.

Key Responsibilities

• Obtain the full details of each assignment, preparing contracts and SoW’s for publication.
• Plan the smooth running of assignments with the Sales team, Client and faculty, agreeing deadlines for materials, e-learning modules and design projects.
• Partner with the Project team to deploy large programmes: attend meetings, prepare and publish delegate communications and manage allocated project activities.
• Own the end-to-end client relationship for allocated accounts, from point of contract through to publication of post-event feedback summaries.
• Manage assignments on the event management system and shared trackers, using CRM tasks to meet core deadlines.
• Quality assurance of course materials to meet the ZISHI branding requirements, transferring content into the required templates as needed.
• Review delegate pre & post event feedback, discuss with clients and faculty in conjunction with the Sales lead. Prepare feedback reporting and narratives for clients on larger projects.
• Maintaining and growing existing accounts through the sharing of core programmes and introducing supplementary products or services.
• Respond to client queries, manage dedicated mailboxes and attend client meetings, either online or in-person.
• Work closely with the Training Co-ordinator to ensure faculty availability, event logistics and materials are aligned to client expectations.

About You

Experience

• Previous experience in a client-facing role, ideally within events, training or a professional services environment.
• Proven experience of working in a fast-paced, reactive environment, with the ability to provide composed responses to resolve issues.
• A good understanding of training and development within the Financial Services industry, or another professional body such as an Institute or Membership body, would be advantageous.

Technical Skills Requirement

• MS Office – Outlook (professional user; will have to organise meetings, webinars), Word, Excel and PowerPoint.
• Data analytics capability/reporting.
• SurveyMonkey/other platforms.

Attributes

• Strong interpersonal skills with excellent written and verbal communication.
• The ability to prioritise and manage several different accounts and tasks at once in order to effectively meet deadlines.
• Attention to detail, including the ability to proofread documents and identify grammatical errors or inconsistencies.
• You have attention to detail, you can proof read documents and find any grammatical errors or any other inconsistencies.
• Be able to communication with clients via telephone to discuss current events and post-event follow-up.
• Comfortable working independently or as part of a team.
• The ability to thrive in pressured or stressful situations.
• An excellent understanding of client care and customer service.
• A committed and flexible attitude to the job.

What's In It For You

• Company pension
• Private medical insurance