Hybrid Claims Advisor: Fast-Paced Customer Settlements

Sedgwick; Glasgow; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance solutions provider in Glasgow is seeking a Customer Claims Advisor to manage insurance claims on a hybrid working model. The role requires excellent communication skills, customer-facing experience, and a commitment to professional development. Applicants will enjoy competitive remuneration, a flexible working environment, and comprehensive training opportunities to build a successful career in insurance.

Benefits

Competitive salary

25 days holiday plus bank holidays

Private healthcare plan

Self Invested Personal Pension Scheme

Employee assistance programme

Qualifications

• Experience in a customer facing role, preferably in a call centre.
• Ability to explain complex details clearly and negotiate settlements.
• Dedication to working towards Chartered Institute of Loss Adjusters' Cert CILA qualification.

Responsibilities

• Take ownership of insurance claims from reporting to final settlement.
• Maintain communication with customers and suppliers.
• Assess damage remotely and coordinate with on-site teams.
• Manage claim details and oversee supplier work.

Skills

Customer facing experience

Excellent communication skills

Commitment to professional development

Job description

A leading insurance solutions provider in Glasgow is seeking a Customer Claims Advisor to manage insurance claims on a hybrid working model. The role requires excellent communication skills, customer-facing experience, and a commitment to professional development. Applicants will enjoy competitive remuneration, a flexible working environment, and comprehensive training opportunities to build a successful career in insurance.