Hybrid Bath Email Customer Service Advisor (Temp)

Freedom Fibre Limited.; Bath; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Free onsite parking

Job summary

Truespeed, Bath-based broadband provider, is hiring a Customer Service Advisor for a temporary role until 31 December 2026. This email-only position focuses on responding to customer inquiries, handling complaints, and delivering clear written support.

You’ll work three days in the Bath office and two days from home, with hybrid working and free onsite parking. You’ll manage inboxes, maintain records, explain installation steps, and collaborate with colleagues to ensure a positive customer

Qualifications

• Experience in a B2C customer service environment, ideally email/online support.
• Excellent written English and clear, empathetic communication.
• Confidence in handling complaints and resolving issues.
• Strong organisational skills and ability to manage priorities.
• Good working knowledge of Microsoft Office and customer management systems.

Responsibilities

• Respond to customer emails promptly and professionally.
• Manage enquiries and complaints through to resolution.
• Provide clear information about products, services and installation processes.
• Explain technical information in a straightforward, customer-friendly way.
• Manage and prioritise your inbox to meet response times and expectations.
• Maintain accurate customer records and liaise with internal teams to resolve issues.
• Support the wider team in delivering a high-quality customer experience.

Skills

Email support

Written English

Complaint handling

Organisation

Office software

Tools

Microsoft Office

CRM systems

Job description

Truespeed, Bath-based broadband provider, is hiring a Customer Service Advisor for a temporary role until 31 December 2026. This email-only position focuses on responding to customer inquiries, handling complaints, and delivering clear written support.

You’ll work three days in the Bath office and two days from home, with hybrid working and free onsite parking. You’ll manage inboxes, maintain records, explain installation steps, and collaborate with colleagues to ensure a positive customer