Customer Service Advisor (Temporary) Truespeed · Truespeed, Pinesgate East, Lower Bristol Road ·

Freedom Fibre Limited.; Bath; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Free onsite parking

Job summary

Freedom Fibre Limited. in Bath is seeking a Temporary Customer Service Advisor to join our team, delivering friendly, proactive support across phone, email, live chat and social media.

This is a full-time, temporary role with hybrid working from Bath office and home. As a key contact for customers, you will handle queries, resolve issues at first contact where possible, maintain records, and collaborate with colleagues to ensure a smooth customer journey.

Qualifications

• Experience in a B2C customer service environment such as call centre, retail, or similar
• Excellent written and verbal communication skills
• Ability to explain technical information in a clear, customer-friendly way

Responsibilities

• Handle customer queries across multiple channels in a friendly, timely and professional manner
• Take ownership of customer requests and complaints, aiming to resolve issues at first point of contact
• Support complaint resolution, ensuring customers feel listened to, supported and valued
• Contact customers to arrange installations, explain the process clearly and answer any questions
• Maintain accurate and up-to-date customer records and systems
• Share knowledge and work collaboratively with colleagues
• Support the wider team with additional tasks to ensure a smooth and positive customer journey

Skills

Customer service experience

Excellent communication skills

Multichannel support

Tools

Microsoft Office

Job description

Location: Bath
Hourly Rate: £14.83 per hour
Hours: Full-time, Temporary – Monday to Saturday (Saturdays worked on a rota basis)
Working Pattern: Hybrid – 3 days in our Bath-based office and 2 days working from home
Benefits: Free onsite parking

About the Role

Are you passionate about delivering excellent customer service? Do you enjoy helping people, solving problems and making a positive difference to the customer experience?

We are looking for a friendly, proactive and customer-focused Temporary Customer Service Advisor to join our team in Bath.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, takes pride in providing outstanding service and is confident communicating with customers across a variety of channels.

The Role

As a Customer Service Advisor, you'll play an important role in delivering a positive customer experience. You'll be one of the key points of contact for our customers, ensuring every interaction is handled professionally, efficiently and with care.

You'll communicate with customers via telephone, email, live chat and social media.

Your focus will be on providing helpful, supportive and solution-focused customer service while building positive relationships with our customers.

In This Role, You Will:

• Handle customer queries across multiple channels in a friendly, timely and professional manner.
• Take ownership of customer requests and complaints, aiming to resolve issues at the first point of contact wherever possible.
• Support complaint resolution, ensuring customers feel listened to, supported and valued.
• Contact customers to arrange installations, explain the process clearly and answer any questions.
• Maintain accurate and up-to-date customer records and systems.
• Share knowledge and work collaboratively with colleagues.
• Support the wider team with additional tasks to ensure a smooth and positive customer journey.

What We're Looking For

We're looking for someone who is approachable, enthusiastic and genuinely enjoys helping others. You'll be confident handling customer enquiries, able to think on your feet and motivated to deliver an excellent customer experience.

Ideally, you'll have:

• Previous experience in a B2C customer service environment, such as a call centre, retail or similar customer-facing role.
• Experience handling customer complaints and seeing them through to resolution.
• Good working knowledge of Microsoft Office.
• Excellent written and verbal communication skills.
• The ability to explain technical or complex information in a clear and customer-friendly way.
• Strong listening skills and the ability to understand and respond to customer needs.
• Empathy, adaptability and professionalism when dealing with a wide range of customers.
• A proactive attitude, willingness to learn and a genuine desire to deliver excellent service.
• A positive, approachable mindset and the ability to work effectively as part of a team.

Additional Information

• This is a full-time, temporary position.
• The role is based in Bath, with a hybrid working arrangement of three days in the office and two days working from home.
• Working days are Monday to Saturday, with Saturday shifts allocated on a rota basis.
• Candidates must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship.
• Free onsite parking is available.

No agencies, please.