Customer Service Advisor

TrueSpeed Communications Ltd; Bath; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

25 days leave

Life insurance

Health benefits

Career progression

Free parking

Job summary

TrueSpeed Communications Ltd in Bath is seeking a Customer Service Advisor to be the voice of the company across phone, email, social media and live chat. You will deliver friendly, proactive service, aiming to resolve issues quickly and maintain accurate records.

The role is full-time, permanent, with a hybrid pattern: three days in the Bath office and two days working from home. Salary ranges from £26,500 to £28,000 depending on experience, plus comprehensive benefits.

Qualifications

• Experience in a B2C customer service environment.
• Clear and confident communication skills, both written and verbal.
• Good working knowledge of Microsoft Office.
• Ability to explain technical or complex information in a simple, customer-friendly way.
• Strong listening skills and the ability to understand and respond to customer needs.

Responsibilities

• Handle customer queries across multiple channels in a friendly, timely, and professional manner.
• Take ownership of customer requests and complaints, aiming to resolve issues on first contact wherever possible.
• Support complaint resolution so customers feel listened to, supported, and valued.
• Contact customers to book installations, clearly explain the process, and answer any questions.
• Keep systems and records up to date while sharing knowledge with colleagues.
• Support the wider team with additional tasks to ensure a smooth and positive customer journey.

Skills

B2C customer service

Microsoft Office

Communication

Problem solving

Empathy

Active listening

Team player

Tools

CRM systems

Job description

Join Us at Truespeed – Building Better Connections for Rural Communities

Location: Bath
Salary: £26,500 – £28,000 (DOE)
Hours: Full-time, permanent, Monday to Saturday (Saturdays are worked on a rota basis, with a day off in lieu during the week)
Hybrid working pattern: Three days in our Bath-based office and two days working from home
Benefits:Free onsite parking, hybrid working, private healthcare, wellbeing perks including 24/7 online GP access

About Truespeed

At Truespeed, we’re doing more than just building a broadband network – we’re helping communities across the South West and East Anglia get connected to fast, reliable full-fibre broadband. As a regional alternative network provider, we’re passionate about doing things the right way, putting our customers first and bringing great connectivity to the places that need it most.

If you enjoy helping people and take pride in delivering great customer service, we’d love to hear from you.

The Role

As a Customer Service Advisor, you’ll be at the heart of what we do. Acting as the voice of Truespeed, you’ll ensure every customer has a positive experience when they get in touch, whether by phone, email, social media, or live chat.

In This Role, You Will:

• Handle customer queries across multiple channels in a friendly, timely, and professional manner
• Take ownership of customer requests and complaints, aiming to resolve issues on first contact wherever possible
• Support complaint resolution so customers feel listened to, supported, and valued
• Contact customers to book installations, clearly explain the process, and answer any questions
• Keep systems and records up to date while sharing knowledge with colleagues
• Support the wider team with additional tasks to ensure a smooth and positive customer journey

What We’re Looking For

We’re looking for a friendly, proactive individual who enjoys helping others and delivering excellent service. You’ll thrive in a fast-paced environment and take pride in resolving customer issues effectively.

You’ll bring:

• Experience in a B2C customer service environment (call centre, retail, or similar)
• Confidence in handling customer complaints through to resolution
• Good working knowledge of Microsoft Office
• Clear and confident communication skills, both written and verbal
• The ability to explain technical or complex information in a simple, customer-friendly way
• Strong listening skills and the ability to understand and respond to customer needs
• Empathy, adaptability, and professionalism when supporting a wide range of customers
• A proactive attitude, willingness to learn, and motivation to deliver excellent service
• A positive, approachable mindset and a strong team spirit

Why Join Truespeed?

At Truespeed, we don’t just offer jobs, we build supportive, rewarding careers. We’re proud to create an inclusive, collaborative environment where you’ll feel valued, encouraged, and have the opportunity to grow.

Our benefits package includes:

• 25 days’ annual leave plus bank holidays
• Life insurance
• Access to a full suite of employee benefits covering health (including 24/7 online GP access), lifestyle, and financial wellbeing
• Excellent opportunities for career development and progression
• Free onsite parking

Be Part of Truespeed’s Journey

If you’re passionate about customer service and want to grow your career with a supportive, people-first company, we’d love to hear from you.

Additional Information

• You’ll need to have the right to work in the UK, as we’re unable to offer visa sponsorship for this role
• This role is based in Bath, with three days a week working from our office