Hybrid Banking Customer Service Specialist

Aumni; Scotland; Hybride; GBP 15 000 - 22 000; Plein temps

Avantages offerts par ce poste

Hybrid work after probation

Résumé du poste

Chase UK is seeking a Customer Service Specialist in the Daily Banking Team to deliver friendly, efficient service, resolving complex customer needs and guiding users through our digital app and new product launches. You will join a fast-growing UK bank focused on exceptional customer experiences.

The role emphasizes first-contact resolution, collaboration with teammates, and ongoing learning to improve service quality and the customer journey. A hybrid working model applies after probation.

Qualifications

• Customer-Centric: A genuine passion for helping customers.
• Experience: Proven experience in a fast-paced customer experience environment.
• Communication: Strong verbal and written communication skills, be an active listener.
• Solution-Oriented: Ability to understand customer needs and find effective solutions.
• Growth Mindset: A passion for learning and personal development.
• Team Player: Ability to work collaboratively and advocate for customer service and the brand.

Responsabilités

• Provide friendly, caring, and efficient service to our valued customers.
• Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
• Work alongside teammates to elevate customer service and refine our processes.
• Educate and assist customers with our digital app, as well as new product and service launches.
• Act as an escalation point for customers who need our help in more challenging moments.

Connaissances

Customer-centric

Experience in CX environment

Verbal & written communication

Solution-oriented

Growth mindset

Team player

Description du poste

Chase UK is seeking a Customer Service Specialist in the Daily Banking Team to deliver friendly, efficient service, resolving complex customer needs and guiding users through our digital app and new product launches. You will join a fast-growing UK bank focused on exceptional customer experiences.

The role emphasizes first-contact resolution, collaboration with teammates, and ongoing learning to improve service quality and the customer journey. A hybrid working model applies after probation.