Hybrid Banking Customer Service Advisor

HSBC Holdings plc; Leeds; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free parking

Lunch on us

Subsidised on-site nursery

25 days’ paid holiday + bank holidays

Employee discounts

Pension/healthcare schemes

Hybrid working

Job summary

HSBC Holdings plc in Leeds is seeking a Customer Service Advisor to deliver exceptional customer support. The role offers hybrid working, a 35-hour week, and a starting salary of £25,000 with two £750 increments in the first 12 months following eligibility.

Comprehensive training runs for 15 weeks with in-office and academy support. Key requirements include active listening, clear communication, a customer-centric mindset, empathy, resilience and accountability.

Qualifications

• Active listening: listen carefully, retain key details and understand concerns.
• Effective communication: clearly convey information and ask the right questions.
• Customer-centric mindset: always deliver quality service and build long-lasting relationships.
• Empathy and support: understand customer perspective and tailor approach.
• Resilience: stay calm with multiple priorities and workload.
• Accountability: resolve queries in line with policy.
• Following Process: follow procedures or escalate when needed.
• Digital Fluency: confident with technology.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following Process

Digital Fluency

Job description

HSBC Holdings plc in Leeds is seeking a Customer Service Advisor to deliver exceptional customer support. The role offers hybrid working, a 35-hour week, and a starting salary of £25,000 with two £750 increments in the first 12 months following eligibility.

Comprehensive training runs for 15 weeks with in-office and academy support. Key requirements include active listening, clear communication, a customer-centric mindset, empathy, resilience and accountability.