Hybrid Customer Service Team Lead - Drive Experience

Charities Aid Foundation (CAF); Kings Hill; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working environment

Development opportunities

Pension scheme with competitive contributions

Job summary

A charitable banking organization in the United Kingdom is seeking a Customer Services Manager to lead a high-performing team and enhance customer experience. In this role, you will manage operations across telephony and digital channels, analyze performance data, and drive improvements. Ideal candidates will have experience in customer service operations and strong leadership skills. Enjoy hybrid working, development opportunities, and a competitive pension scheme.

Qualifications

• Experience in leading customer service operations.
• Strong skills in resource planning and operational management.
• Ability to analyze performance data effectively.

Responsibilities

• Lead a high performing customer services team.
• Manage day to day operations across multiple channels.
• Deliver service levels and performance targets.

Skills

Leading customer service teams

Operational management

Data analysis

Communication skills

Stakeholder management

Problem-solving

Job description

A charitable banking organization in the United Kingdom is seeking a Customer Services Manager to lead a high-performing team and enhance customer experience. In this role, you will manage operations across telephony and digital channels, analyze performance data, and drive improvements. Ideal candidates will have experience in customer service operations and strong leadership skills. Enjoy hybrid working, development opportunities, and a competitive pension scheme.