Hybrid Banking Support Specialist (Inbound Calls)

Dev; Glasgow; Hybrid; GBP 22,800 - 24,000; Full time

Benefits offered by this job

Refer A Friend scheme

28 days holiday

Life Assurance Cover

24/7 Employee Assistance Programme

Employee discounts at major retailers

Job summary

A leading contact centre in Glasgow is hiring a Customer Service Specialist for their Lloyds Banking Division, offering a hybrid working model. The role requires delivering exceptional customer service and assisting with personal banking needs. Candidates should possess strong interpersonal skills and a professional demeanor. Embrace an opportunity to grow within a dynamic company that supports career development, flexible working hours, and offers extensive benefits including a competitive salary and a robust employee assistance program.

Qualifications

• Must have a courteous and polite telephone manner.
• Ability to deliver excellent customer service.
• Good listening skills to convey empathy and understanding.

Responsibilities

• Answer inbound calls with enthusiasm.
• Support customers with their banking needs.
• Problem-solve customer queries efficiently.

Skills

Professional telephone manner

Empathy and patience

Problem-solving skills

Attention to detail

Ability to work towards targets

Job description

A leading contact centre in Glasgow is hiring a Customer Service Specialist for their Lloyds Banking Division, offering a hybrid working model. The role requires delivering exceptional customer service and assisting with personal banking needs. Candidates should possess strong interpersonal skills and a professional demeanor. Embrace an opportunity to grow within a dynamic company that supports career development, flexible working hours, and offers extensive benefits including a competitive salary and a robust employee assistance program.