Financial Services Customer Assistant — Hybrid & Growth

Confidential; Leeds; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Central location

Excellent benefits package

Great team culture

Immediate interview

Job summary

Confidential, a reputable law firm, is seeking a Customer Service Assistant to support remortgage and financial enquiries via phone and email, logging each interaction and ensuring a high standard of service. The role is primarily telephone and email based within a fast-paced environment, providing a smooth process for clients.

You will also correspond with banks and third parties and support with administrative tasks for the department, with hybrid working and an excellent progression plan in

Qualifications

• A confident telephone manner and excellent communication skills.
• Able to work under pressure in a fast paced environment.
• A keen eye for detail.
• An excellent team player.

Responsibilities

• Support remortgage and financial enquiries, logging and actioning conversations to a high standard.
• Primarily telephone and email based in a fast-paced environment, ensuring high-quality service and smooth processes for clients.
• Correspond with banks and third parties and assist with departmental administrative tasks.

Skills

Telephone etiquette

Communication skills

Under pressure

Detail-oriented

Team player

Job description

Confidential, a reputable law firm, is seeking a Customer Service Assistant to support remortgage and financial enquiries via phone and email, logging each interaction and ensuring a high standard of service. The role is primarily telephone and email based within a fast-paced environment, providing a smooth process for clients.

You will also correspond with banks and third parties and support with administrative tasks for the department, with hybrid working and an excellent progression plan in