Hybrid Banking: Customer Service Advisor

Metro Bank Plc; Slough; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension scheme

Healthcare

Life assurance

Colleague discounts

Extensive training

Career advancement

Job summary

Metro Bank, a customer‑focused bank, seeks a Customer Service Advisor for a full‑time hybrid role. You will be the voice of the brand, delivering excellent service, handling queries and guiding customers through payments, balances, internet banking and mobile app usage.

You’ll work within a supportive team, follow risk‑aware processes and enjoy extensive training, with benefits including pension, healthcare and staff discounts.

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail even under pressure.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• Experience handling customer service queries in a controlled process environment is essential.

Responsibilities

• Provide fantastic service and support to our customers over the phone.
• Be a representative of the Metro Bank brand and its culture.
• Advise customers on queries such as balance enquiries, payments, internet banking, card management, and using our mobile app.
• Update all systems with strong attention to detail and record all conversations.
• Follow the correct processes to ensure customers are safe.
• Be a valued member of the team.
• Demonstrate responsibility and call out concerns as part of risk awareness.

Skills

Customer service

MS Office

Tools

Microsoft Office

Job description

Metro Bank, a customer‑focused bank, seeks a Customer Service Advisor for a full‑time hybrid role. You will be the voice of the brand, delivering excellent service, handling queries and guiding customers through payments, balances, internet banking and mobile app usage.

You’ll work within a supportive team, follow risk‑aware processes and enjoy extensive training, with benefits including pension, healthcare and staff discounts.