Hybrid Banking Customer Service Advisor

Crypto Pro Network; Milton Keynes; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Full onboarding support

Flexible working

Pension contributions

Discretionary bonus

Private health cover

Life assurance

Family friendly policies

Job summary

Allica Bank is hiring a Customer Service Advisor in Milton Keynes to support the Retail and SME client base via chat and telephony, with back-office tasks to ensure smooth operations. You will field inquiries, resolve issues, and oversee case management from start to finish.

The role requires strong customer service experience, familiarity with core banking workflows, and the ability to handle complex complaints while upholding regulatory standards and Bank values.

Qualifications

• Strong customer service experience in a banking/financial services environment.
• Experience using core banking systems and handling KYC/AML processes.
• Ability to manage complex complaints and own case resolution end-to-end.
• Familiarity with social media as a channel for customer interaction.
• Excellent verbal and written communication skills.

Responsibilities

• Field inbound communications from customers via voice, chat or social media and action requests.
• Resolve issues and manage complaints through to resolution, including outbound communications.
• Process payments, write letters, and handle case management with a focus on customer satisfaction.
• Identify areas for process improvement and help implement changes for better outcomes.
• Adhere to policy, quality standards, and regulatory requirements in all customer interactions.

Skills

Customer Support

Compliance

AML

Web3

Job description

Allica Bank is hiring a Customer Service Advisor in Milton Keynes to support the Retail and SME client base via chat and telephony, with back-office tasks to ensure smooth operations. You will field inquiries, resolve issues, and oversee case management from start to finish.

The role requires strong customer service experience, familiarity with core banking workflows, and the ability to handle complex complaints while upholding regulatory standards and Bank values.