Banking Helpdesk Advisor — Hybrid (2 WFH Days)

Connect Recruitment Consultants Ltd; Slough; Hybrid; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Connect Recruitment Consultants Ltd is hiring a Customer Service Advisor in Berkshire on a temporary full-time basis. The role supports customers in banking and finance, handling inquiries via phone, email and online platforms with a strong emphasis on compliance and accuracy.

Hybrid working is offered (two days per week from home) after training, with Monday to Friday full-time hours in an office setting. You will navigate regulatory requirements and maintain data confidentiality while

Qualifications

• Excellent verbal and written communication skills.
• Able to handle difficult conversations professionally.
• Basic numeracy and ability to interpret financial information.
• Proficient with standard computer apps and CRM systems.
• Strong time management and prioritisation capabilities.

Responsibilities

• Handle inbound customer enquiries via telephone, email, and online channels.
• Provide accurate information on financial products, services and policies.
• Identify customer needs and offer appropriate solutions or escalate as needed.
• Resolve complaints with empathy to achieve customer satisfaction.
• Maintain accurate records of interactions and transactions.

Skills

Strong communication

Interpersonal skills

Numeracy

CRM software familiarity

Time management

Education

GCSE English & Maths

Tools

CRM software

Job description

Connect Recruitment Consultants Ltd is hiring a Customer Service Advisor in Berkshire on a temporary full-time basis. The role supports customers in banking and finance, handling inquiries via phone, email and online platforms with a strong emphasis on compliance and accuracy.

Hybrid working is offered (two days per week from home) after training, with Monday to Friday full-time hours in an office setting. You will navigate regulatory requirements and maintain data confidentiality while