AMAZE Direct Representative

Metro Bank (UK); Slough; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Hybrid working

Job summary

Metro Bank in Slough is looking for a Customer Service Advisor to be the voice of our bank, delivering exceptional support to customers by phone and across channels. You will understand our processes, systems, products and services, and respond with accuracy and empathy.

Working in our hybrid contact centre, you’ll join a team that balances demanding targets with flexible scheduling. Training is provided to develop skills, and employees benefit from a competitive salary and a suite of rewards.

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail under pressure.
• Understand the risks associated with the role and stakeholders.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• Experience in handling customer service queries in a controlled process environment is essential.

Responsibilities

• Provide fantastic service and support to our customers over the phone.
• Be a representative of the Metro Bank brand and its culture.
• Advise customers on balance enquiries, payments, internet banking, card management, and mobile app usage.
• Update systems with accurate conversations and details.
• Follow processes to ensure customer safety.
• Be a valued member of the team.

Skills

Customer relationships

Attention to detail

Risk awareness

MS Office proficiency

Customer service experience

Tools

Microsoft Office

Job description

Customer Service Advisor - Slough

Team Contact Centre, Retail & Business Banking

Location Slough Contact Centre

County Berkshire

Ref # 24469

Closing Date 07-Aug-2026

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

As a Customer Service Advisor, you will interact with our customers as the ‘voice’ of Metro Bank, with a strong understanding of our processes, systems, products, and services and the ability to deliver exceptional customer service.

What You Will Do

• Provide fantastic service and support to our customers over the phone
• Be a representative of the Metro Bank brand and its culture
• Advise our customers on all types of queries such as balance enquiries, payments, internet banking, card management, using our mobile app
• Update all our systems, making sure you have a strong attention to detail and record all conversations
• Follow the correct processes to make sure our customers are safe
• Be a valued member of the team

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What You Will Need

• Ability to build effective customer relationships in a fast-paced environment
• Maintain meticulous attention to detail even under pressure
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Proficient in computer skills, including a working knowledge of Microsoft Office
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential

Working Arrangements & Training

For this Customer Service Advisor position we are looking for full time candidates.

Work-life balance matters to us.

Our contact centre core hours are 9am to 6pm, Monday to Friday. We offer an out of hours service outside of these hours for emergencies i.e. 6pm to 8am, Monday to Friday, weekends and Bank holidays, these will be included on your rota. Shifts are shared equally across the team, and you’ll know your schedule well ahead of time. We try to accommodate personal needs where possible. Weekend working is 1 in every 3 or 4 weekends.

We will make sure you get the training needed to develop you into a customer service advisor; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and taking calls from our customers). All this training will be blended together across an initial period of five weeks.

We are pleased to provide a hybrid working option for our employees. This benefit is available after successfully completing training and receiving sign off (this can take up to 6 weeks). Team members who work four or more days per week can enjoy two days in the office.

Our promise to you…

• Competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts!
• Extensive training to build your knowledge and skills for the role
• Internal opportunities for career advancement
• After 90 days in the business you will receive a salary uplift

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!