Hybrid Banking Customer Service Advisor

Metro Bank (UK); Slough; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Hybrid working

Job summary

Metro Bank in Slough is looking for a Customer Service Advisor to be the voice of our bank, delivering exceptional support to customers by phone and across channels. You will understand our processes, systems, products and services, and respond with accuracy and empathy.

Working in our hybrid contact centre, you’ll join a team that balances demanding targets with flexible scheduling. Training is provided to develop skills, and employees benefit from a competitive salary and a suite of rewards.

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail under pressure.
• Understand the risks associated with the role and stakeholders.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• Experience in handling customer service queries in a controlled process environment is essential.

Responsibilities

• Provide fantastic service and support to our customers over the phone.
• Be a representative of the Metro Bank brand and its culture.
• Advise customers on balance enquiries, payments, internet banking, card management, and mobile app usage.
• Update systems with accurate conversations and details.
• Follow processes to ensure customer safety.
• Be a valued member of the team.

Skills

Customer relationships

Attention to detail

Risk awareness

MS Office proficiency

Customer service experience

Tools

Microsoft Office

Job description

Metro Bank in Slough is looking for a Customer Service Advisor to be the voice of our bank, delivering exceptional support to customers by phone and across channels. You will understand our processes, systems, products and services, and respond with accuracy and empathy.

Working in our hybrid contact centre, you’ll join a team that balances demanding targets with flexible scheduling. Training is provided to develop skills, and employees benefit from a competitive salary and a suite of rewards.